Service

SERVICE

Smart Office Connexion provides various 3D services, including scanning, design and reverse engineering.

Smart Office Connexion sees its customers as business partners and provide tailored solutions according to their needs.

We pride ourselves in being one of the largest service and support providers in South Africa.

We are a responsive, reliable and committed service provider, delivering consistently high quality service for over 60 000 devices.

Our staff possess the skills to support a wide range of Office Automation products using approved spares and consumables.

Our 375 technically trained professionals & over 500 support staff, based in 30 locations throughout SA, possess the skills to support a wide range of OA products using approved spares & consumables.

Our services
SERVICE
TEAM
Our service team prides itself on its industry leading response times, with all calls logged and monitored at our on-line call centre. The team compromises of:
  • Product Specialising teams (Colour / Mono / Software / Solutions).
  • Product specialists for high end devices.
  • Dedicated software and solutions specialists assisting in resolving any document input-output problems (pc to output).




Our services
MANAGED PRINT
SERVICES

Our focus is on optimising business processes by right-sizing the document output fleet to meet our client’s needs, whilst offering a high level of accountability.

The drive is towards continuous optimization of resources to minimize cost of ownership and environmental impact. We take this a step further however, in that we are brand neutral in our fleet support capability, meaning that we are able to leverage returns on existing investments, without having to necessarily replace or upgrade the fleet.




Our services
SERVICE LEVEL
AGREEMENTS
  • Customizable SLA with reporting.
  • Dedicated on-site technicians per client.
  • Paper, toner, software, break fix and end user assistance.
  • Dedicated on-site stock holding.
  • Proactive Device Management Software.
  • Software solutions delivery and management.
  • Loan/swop out devices.
  • Fleet Utilisation Management.
  • Support desk.
    • Integrated support desk on clients systems.
    • Single point of contact for all calls, toners/cartridges, IMACD, with full call management.
    • ITIL Process adherence.
  • Preventative Maintenance as well as after hours support.
Our services
ELECTRONIC DOCUMENT
MANAGEMENT SOLUTIONS

Through a comprehensive solution of advanced scanning for digitization and application integration we enable the management of documents through their lifecycle from creation to capture, indexing, storage, retrieval, and disposition of paper-based records and company information.








Our services
PROJECT MANAGEMENT
SERVICES

Ease transitioning of solutions to SOX by using the Prince 2 and ITIL Process.

End user Product and Workflow training to minimise customer business disruption and user resistance to change.







Our services
REMOTE
DIAGNOSTICS & SUPPORT

Our Helpdesk and Solutions team ensure quick resolutions through remote diagnostics to enable uninterrupted business to client’s critical business processes.









Our services
TRAINING &
CERTIFICATIONS

All our engineers are trained and certified and are approved to work on various brands and products.

  • In-house training for staff on product, software, IT skills and soft skills.
  • Service delivery based on ITIL processes.
  • Twice a year junior intake for Technical training program.





Our services
HEALTH & SAFETY
COMPLIANCE

  • PPE
  • Environment Safe Disposal.
  • Recycling Unused Devices.
  • Electronic Waste.
  • Cartridge Disposal.







SERVICE TEAM

SERVICE TEAM

Our service team prides itself on its industry leading response times, with all calls logged and monitored at our on-line call centre. The team compromises of:

  • Product Specializing teams (Colour / Mono / Software / Solutions).
  • Product specialists for high end devices.
  • Dedicated software and solutions specialists assisting in resolving any document input-output problems (PC to output).

MANAGED PRINT SERVICES

MANAGED PRINT SERVICES

Our aim is to optimize business processes by right-sizing the document output fleet to meet our client’s needs, whilst offering a high level of accountability. The drive is towards continuous optimization of resources to minimize cost of ownership and environmental impact. We take this a step further however, in that we are brand neutral in our fleet support capability, meaning that we are able to leverage returns on existing investments, without having to necessarily replace or upgrade the fleet.

SERVICE LEVEL AGREEMENT

SERVICE LEVEL AGREEMENT

Service Level Agreements

  • Customizable SLA with reporting.
  • Dedicated on-site technicians per client.
  • Paper, toner, software, break, fix and end user assistance.
  • Dedicated on-site stock holding.
  • Proactive Device Management Software.
  • Software solutions delivery and management.
  • Loan/swap out devices.
  • Fleet Utilisation Management.
  • Support desk.
    • Integrated support desk on client systems.
    • Single point of contact for all calls, toners/cartridges, IMACD, with full call management.
    • ITIL Process adherence.
  • Preventative Maintenance as well as after-hours support.

ELECTRONIC DOCUMENT MANAGEMENT SOLUTION

ELECTRONIC DOCUMENT MANAGEMENT SOLUTION

Through a comprehensive solution of advanced scanning for digitization and application integration we enable the management of documents through their life cycle from creation to capture, indexing, storage, retrieval, and disposition of paper-based records and company information.

PROJECT MANAGEMENT SERVICE

PROJECT MANAGEMENT SERVICE

Ease transitioning of solutions to SOX by using the Prince 2 and ITIL Process.

End user Product and Workflow training to minimize customer business disruption and user resistance to change.

REMOTE DIAGNOSTICS & SUPPORT

REMOTE DIAGNOSTICS & SUPPORT

Our Help desk and Solutions team ensure quick resolutions through remote diagnostics to enable uninterrupted business to client’s critical business processes.

TRAINING & CERTIFICATIONS

TRAINING & CERTIFICATIONS

All our engineers are trained, certified and are approved to work on various brands and products.

  • In-house training for staff on product, software, IT skills and soft skills.
  • Service delivery based on ITIL processes.
  • Twice a year junior intake for Technical training program.

HEALTH & SAFETY COMPLIANCE

HEALTH & SAFETY COMPLIANCE

  • PPE.
  • Environment Safe Disposal.
  • Recycling Unused Devices.
  • Electronic Waste.
  • Cartridge Disposal.
  • Environment Safe Disposal.