Smart Office Connexion provides various 3D services, including scanning, design and reverse engineering.
Smart Office Connexion sees its customers as business partners and provide tailored solutions according to their needs.
We pride ourselves in being one of the largest service and support providers in South Africa.
We are a responsive, reliable and committed service provider, delivering consistently high quality service for over 60 000 devices.
Our staff possess the skills to support a wide range of Office Automation products using approved spares and consumables.
Our 375 technically trained professionals & over 500 support staff, based in 30 locations throughout SA, possess the skills to support a wide range of OA products using approved spares & consumables.
TEAM
- Product Specialising teams (Colour / Mono / Software / Solutions).
- Product specialists for high end devices.
- Dedicated software and solutions specialists assisting in resolving any document input-output problems (pc to output).
SERVICES
Our focus is on optimising business processes by right-sizing the document output fleet to meet our client’s needs, whilst offering a high level of accountability.
The drive is towards continuous optimization of resources to minimize cost of ownership and environmental impact. We take this a step further however, in that we are brand neutral in our fleet support capability, meaning that we are able to leverage returns on existing investments, without having to necessarily replace or upgrade the fleet.
AGREEMENTS
- Customizable SLA with reporting.
- Dedicated on-site technicians per client.
- Paper, toner, software, break fix and end user assistance.
- Dedicated on-site stock holding.
- Proactive Device Management Software.
- Software solutions delivery and management.
- Loan/swop out devices.
- Fleet Utilisation Management.
- Support desk.
- Integrated support desk on clients systems.
- Single point of contact for all calls, toners/cartridges, IMACD, with full call management.
- ITIL Process adherence.
- Preventative Maintenance as well as after hours support.
MANAGEMENT SOLUTIONS
Through a comprehensive solution of advanced scanning for digitization and application integration we enable the management of documents through their lifecycle from creation to capture, indexing, storage, retrieval, and disposition of paper-based records and company information.
SERVICES
Ease transitioning of solutions to SOX by using the Prince 2 and ITIL Process.
End user Product and Workflow training to minimise customer business disruption and user resistance to change.
DIAGNOSTICS & SUPPORT
Our Helpdesk and Solutions team ensure quick resolutions through remote diagnostics to enable uninterrupted business to client’s critical business processes.
CERTIFICATIONS
All our engineers are trained and certified and are approved to work on various brands and products.
- In-house training for staff on product, software, IT skills and soft skills.
- Service delivery based on ITIL processes.
- Twice a year junior intake for Technical training program.
COMPLIANCE
- PPE
- Environment Safe Disposal.
- Recycling Unused Devices.
- Electronic Waste.
- Cartridge Disposal.
SERVICE TEAM
SERVICE TEAM
Our service team prides itself on its industry leading response times, with all calls logged and monitored at our on-line call centre. The team compromises of:
- Product Specializing teams (Colour / Mono / Software / Solutions).
- Product specialists for high end devices.
- Dedicated software and solutions specialists assisting in resolving any document input-output problems (PC to output).
MANAGED PRINT SERVICES
MANAGED PRINT SERVICES
Our aim is to optimize business processes by right-sizing the document output fleet to meet our client’s needs, whilst offering a high level of accountability. The drive is towards continuous optimization of resources to minimize cost of ownership and environmental impact. We take this a step further however, in that we are brand neutral in our fleet support capability, meaning that we are able to leverage returns on existing investments, without having to necessarily replace or upgrade the fleet.
SERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT
Service Level Agreements
- Customizable SLA with reporting.
- Dedicated on-site technicians per client.
- Paper, toner, software, break, fix and end user assistance.
- Dedicated on-site stock holding.
- Proactive Device Management Software.
- Software solutions delivery and management.
- Loan/swap out devices.
- Fleet Utilisation Management.
- Support desk.
- Integrated support desk on client systems.
- Single point of contact for all calls, toners/cartridges, IMACD, with full call management.
- ITIL Process adherence.
- Preventative Maintenance as well as after-hours support.
ELECTRONIC DOCUMENT MANAGEMENT SOLUTION
ELECTRONIC DOCUMENT MANAGEMENT SOLUTION
Through a comprehensive solution of advanced scanning for digitization and application integration we enable the management of documents through their life cycle from creation to capture, indexing, storage, retrieval, and disposition of paper-based records and company information.
PROJECT MANAGEMENT SERVICE
PROJECT MANAGEMENT SERVICE
Ease transitioning of solutions to SOX by using the Prince 2 and ITIL Process.
End user Product and Workflow training to minimize customer business disruption and user resistance to change.
REMOTE DIAGNOSTICS & SUPPORT
REMOTE DIAGNOSTICS & SUPPORT
Our Help desk and Solutions team ensure quick resolutions through remote diagnostics to enable uninterrupted business to client’s critical business processes.
TRAINING & CERTIFICATIONS
TRAINING & CERTIFICATIONS
All our engineers are trained, certified and are approved to work on various brands and products.
- In-house training for staff on product, software, IT skills and soft skills.
- Service delivery based on ITIL processes.
- Twice a year junior intake for Technical training program.
HEALTH & SAFETY COMPLIANCE
HEALTH & SAFETY COMPLIANCE
- PPE.
- Environment Safe Disposal.
- Recycling Unused Devices.
- Electronic Waste.
- Cartridge Disposal.
- Environment Safe Disposal.
